How we resolve SUPPORT issues?
Quick response to enquires and issues you reported is the key to providing excellent customer service. We establish the process to provide the advanced level support to our customers. This is the procedure we follow:
Customer Profile.
We keep minimum information about you on file. In fact, our support staff identifies you by your customer id and additional security questions. This allows keeping your information private and confidential at all times.
Resolving issues.
When you contact us, we create a ticket and send the notification email to you. The initial response is within 2 hours. Usually, we respond in minutes. We follow up with you if there is any additional info to gather to proceed with your ticket. We try to resolve all items within 24 hours.
All tickets are closely monitored by the customer service manager. We make sure it is quickly resolved and you are satisfied with the service.
We close ticket only after you agree that it is resolved. We also learn from each reported issue or question you ask. We have a large database of questions from our customers. In many cases, we are ready with the answer in just a few minutes.
Emergency Items.
If you believe that the issue is an emergency, we flag an item as Emergency Ticket. We try to resolve those issues in minutes.
What is important to you?
We always follow up with you to make sure the issue is resolved. At the same time, we understand and note what is important to you and how you like to interact with our customer service. This is done to provide the most convenient and efficient service to your business.
contact us for more information.
Email: support@MWSStudio.com | 
